Frequently Asked Questions
Quick answers about delivery, Cash on Delivery, returns, refunds and selling with Dropify Gulf.
Orders & Delivery
How much is delivery?
UAE: AED 20. KSA: SAR 30. Pakistan: PKR 250. The exact charge is shown at checkout.
How long does delivery take?
UAE, KSA, Pakistan: 1–3 working days.
How can I track my order?
You will receive a tracking number by WhatsApp or email when your order is dispatched.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available in the UAE, KSA, and Pakistan.
Do you deliver outside the UAE, KSA, and Pakistan?
No, we currently deliver only to the UAE, KSA, and Pakistan.
Returns & Refunds
Can I return a product?
Yes, within 7 days of delivery if the product is damaged, defective, or wrong. See our Return & Refund Policy.
How much does a return cost?
UAE: AED 5. KSA: SAR 10. Pakistan: PKR 250. Covered by us if the product was damaged or wrong.
How long does a refund take?
7 to 14 working days after we receive and inspect the returned item.
Selling with Dropify Gulf
How does dropshipping with Dropify work?
You choose products from our catalog, set your own selling price, and advertise them to customers in UAE, Saudi Arabia, or Pakistan. When you receive an order, you submit it through Dropify, and we pick, pack, and deliver it directly to your customer.
Do I need to buy inventory upfront?
No. Dropify operates on a true dropshipping model with no upfront inventory purchase. You only pay the wholesale cost once a customer places an order.
How do Cash-on-Delivery (COD) payouts work?
When our courier partner collects cash from the customer, the order is marked Delivered and your profit moves to the available balance in your Seller Wallet. You can then request a payout to your bank or mobile wallet.
Can I receive UAE or KSA profits in Pakistan?
Yes. Profits from UAE and KSA orders are paid in PKR to your Pakistani bank account, EasyPaisa or JazzCash. The amount is converted at the exchange rate on the payout day.
What do I need to request a payout?
Only your bank IBAN or full account number. Payouts are sent weekly. The minimum payout depends on your main market: AED 200 for UAE, SAR 200 for KSA and PKR 10,000 for Pakistan.
Do I need to deposit money before my first order?
No. The seller account is free and there is no deposit. Your profit is your selling price minus the product cost and delivery, and it moves to your Seller Wallet when the order is delivered.
What do I pay if an order is refused or returned?
Delivered order: the delivery charge only (AED 20, SAR 30 or PKR 250). Parcel refused at the door: the return charge only (AED 5, SAR 10 or PKR 250), with no delivery charge. Product returned after delivery: the same return charge applies.
How do I start?
Create your free seller account, choose your products and start selling. Create a seller account.
Still have a question?
Monday to Saturday, 10:00 AM to 7:00 PM (UAE time)
