Help Center
Return & Refund Policy
When you can return a product, what it costs and how refunds and replacements work.
Last updated: October 9, 2026
Eligibility
You may request a return within 7 days of delivery if:
- The product is damaged, broken, or defective
- You received the wrong product
- The product is significantly different from its description
To start a return, contact us within 7 days with your order number and a clear photo or video of the product.
Return Charges
UAE
AED 5
per return
KSA
SAR 10
per return
Pakistan
Confirmed by our support team
per return
The return charge is deducted from your refund. If the return is approved because the product was damaged or wrong, we cover the return charge.
Non-Returnable Items
- Products that have been used, washed, or damaged by you
- Products without original packaging and accessories
- Change-of-mind returns after the 7-day period
Refund Process
Once we receive and inspect the returned item, your refund is processed within 7 to 14 working days. Refunds are made to the original payment method. For Cash on Delivery orders, refunds are made by bank transfer, and we will ask for your bank details.
Replacement
If you prefer, we can send a replacement instead of a refund, subject to stock availability.
Contact
Still have a question?
Monday to Saturday, 10:00 AM to 7:00 PM (UAE time)
